SHIPPING & RETURNS

Returns & Exchanges

Your apparel is made on demand to save waste so please check item descriptions and sizing charts prior to your order. We will not accept returns due to buyers remorse. There must be a quality issue in order to be a candidate for an exchange. To return the item please email us at support@skellies.com with your order number, full name, photo of the issue, and the reason for the return. We will discuss returns on a case by case basis. You are responsible for the return shipping costs and the return address will be emailed after we review your case. If exchanging, we will cover the shipping costs to send you the new package once we receive your original order & verify it is eligible for replacement. The exchange/return must occur within 30 days from when your order was placed and your item(s) must be received by us within 40 days of the original ship date. 

All returned item(s) must be unworn, unwashed, have zero odor (perfumes, cologne, detergent, deodorant, smoke, Febreze, etc.), and be returned in its original condition. We fully inspect every item we receive. If you return an item that has been worn, washed, smells, is covered in animal or human hair, lint, etc. we will launder it and donate it to a local organization and you will not receive a refund for the item(s). 

We are not responsible for returned items that are lost with a carrier and not physically received by us. If you send a return to us that is lost in transit we will only issue store credit for the returned item if tracking shows it was in transit to our warehouse. 

All credits for returns will be applied directly to the original form of payment. Refunds are processed back to your original form of payment.

Shipping Refund Policy

We operate 100% independently of all shipping carriers & therefore cannot be held responsible for their actions, as a result we will not accept returns or be issuing refunds for shipping costs due to later than expected deliveries. We truly apologize for any items that do not arrive on time, but I can assure you we are working around the clock in order to get the packages out as soon as they are ordered. We appreciate your understanding and patience!

Headwear Return/Exchange Policy

Due to the nature of the items, all sales are final on hats. We do not offer returns or exchanges on any of our headwear.

When will my refund be processed? 

We are currently processing returns within 5 to 7 business days of receiving the package. During periods of peak volume this process may take a few extra days. You will receive a notification to the email you originally placed your order with once your return has been processed and your payment has been refunded.

Why is my tracking number showing my package as delivered when it hasn't been?

On rare occasions our shipping partners may mark your items as delivered when they have not actually been delivered. If this happens, please wait three full business days to see if your package arrives. If your package does not arrive after the third day, please see the next section below. 

My package has been lost or stolen, now what?

Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. If you still have not received your package after 3 business days please contact our customer service team at  support@skellies.com